{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Ireland on orders of EUR 60 and over. Below that the only method offered is Express Delivery at EUR 25, which is also available on any order as a paid upgrade. Orders are handled in 24 to 48 hours and tracked from there. This store ships within Ireland only. The price shown is the price charged.",
    "content": "Shipping and delivery Last updated 25 August 2026. Where we deliver Ireland only. We do not ship overseas from this store. Flair Silk sells in other countries under the same brand, and if you are outside Ireland one of those stores will be the right place rather than this one. We deliver everywhere in Ireland, including Dublin, Cork, Limerick, Galway, Waterford, Drogheda, Dundalk, Swords, Bray, Navan. What delivery costs Free on orders of €60 or more. Express Delivery at €25 below that threshold. It is the only method offered under €60. Express Delivery is also available above the threshold, as a paid upgrade, at the same €25. The threshold is applied at checkout on the order value. You do not need to ask for it. Every price on this site includes VAT, so the figure on the product page is the figure you pay. How long it takes Allow 5 to 7 days in transit anywhere in Ireland. That is on top of a 24 to 48 hour handling time while the order is picked and packed. An embroidered pillowcase adds a further 2 to 3 days before the parcel ships, because the stitching is done first. Delivery time varies by location, and a remote address will sit at the longer end of that window. Tracking You get an email with a tracking number as soon as your order ships. If it has not arrived, check the junk folder first, then email us with your order number. For logistical reasons items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake, and it is worth checking whether part of an order has already landed before reporting it missing. If something goes wrong Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked as complete that is not on your doorstep: email theteam@silkpillowcase.irish with the order number and we will chase the courier. Under the Consumer Rights Act 2022 goods that do not arrive within the agreed time, or within 30 days where no time was agreed, are our problem to fix, not yours. Who you are dealing with Flair Silk Company Ireland, a division of Caruso Consulting Co Ltd, Block D, Iveagh Court, Harcourt Road, Dublin 2, D02, Ireland. Email theteam@silkpillowcase.irish .",
    "url": "https://silkpillowcase.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Fifteen days from purchase to change your mind on an unused item in its original packaging, with proof of purchase. This sits on top of the 14 day right to cancel that Irish law gives on anything bought online. On a cancellation you pay only the direct cost of sending the goods back. refunds are processed 24 to 48 hours after the item is received. An order can be cancelled until it ships, at no charge. Separately, the statutory rights under the Consumer Rights Act 2022 apply to everything sold and cannot be excluded: goods that are faulty, unfit for purpose or not as described carry a repair, replacement or refund, the choice being the customer's where the failure is major, with return postage paid by the shop.",
    "content": "Refunds and returns Last updated 26 August 2026. Two separate things are described on this page and it is worth keeping them apart. The first is what Irish law gives you, which we cannot limit or take away. The second is our own change of mind window, which sits on top of it. Your 14 day right to cancel Because you bought online, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 give you 14 days from the day the goods are delivered to cancel the order for any reason, without giving one. Tell us within those 14 days: an email to theteam@silkpillowcase.irish with your order number is enough. Once you have told us, you have a further 14 days to send the goods back. We refund the price you paid plus the basic outbound delivery charge , within 14 days of the goods reaching us or of your proof that you sent them. The one cost that falls on you is the direct cost of returning the goods. There is one genuine exception, and it is the only one. An embroidered pillowcase is stitched to your own specification and cannot be unstitched or resold, so regulation 13 puts personalised goods outside the cancellation right. Everything else this shop sells is covered. When something is faulty Separately, and regardless of the 14 days, goods have to conform to the contract under the Consumer Rights Act 2022 . They must be of the quality, description and functionality you can reasonably expect, and match what we told you about them. Where they do not, you are entitled to a repair or a replacement, and where that does not put it right, to a price reduction or a refund. Nothing anywhere on this site limits any of it, and we pay the return postage. Tell us as soon as you can. Email theteam@silkpillowcase.irish with your order number, what is wrong and a photograph if the problem is visible. Our own 15 day window Our own change of mind window is 15 days from purchase , which is one day longer than the statutory period and runs from a slightly earlier point. Use whichever is better for you. To be eligible: the item is unused and in its original packaging you have the receipt, the order confirmation or other proof of purchase from this website it was bought from this website rather than from a third-party retailer Refunds are processed 24 to 48 hours after the returned item reaches us, back to the way you paid, or held as store credit against a future order if you would rather. Cancelling before it ships An order can be cancelled at any time until it ships, at no charge. Most orders ship within 24 hours of being placed, so if you need to change or cancel one, contact us quickly. Once packing and shipping have started, the 14 day cancellation right above is the route instead, and it is a full one. Damaged, incorrect or missing If your order arrives damaged, has parts missing, is not what you ordered, or does not arrive at all, tell us immediately. None of those is a change of mind return: you do not pay return postage, and we sort it out. Items in one order may be sent in separate parcels, so check whether the rest is still on its way before assuming something is lost. If we cannot sort it out Email theteam@silkpillowcase.irish first and give us the chance to put it right. If you are still not satisfied, you can take the matter to the Competition and Consumer Protection Commission, and the European Commission's online dispute resolution platform is open to you as an EU consumer.",
    "url": "https://silkpillowcase.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Flair Silk Company Ireland collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 25 August 2026. This policy explains what we collect, why, and what you can do about it. It is written to the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018. Who we are Flair Silk Company Ireland, a division of Caruso Consulting Co Ltd, Block D, Iveagh Court, Harcourt Road, Dublin 2, D02, Ireland. Contact us about anything on this page at theteam@silkpillowcase.irish . What we collect and why Order details. Your name, email address, delivery address and phone number, so the order can be picked, sent and tracked, and so we can contact you about it. Messages. Whatever you send us through the contact form or by email, so we can answer it. Site analytics. Which pages were viewed and roughly where from, so we can see what is useful. These load only after you accept cookies. We do not ask for anything we do not need, and there is no account to create on this site: checkout is guest only. Payment details We do not collect or store card numbers. Card payments go to Stripe and PayPal payments go to PayPal, and in both cases the payment details are entered with them rather than with us. What comes back to us is confirmation that the payment succeeded and the order details attached to it. Who else sees it Only the parties needed to complete your order: the warehouse that picks and packs it, the courier that delivers it, the payment provider you chose, and the email service that sends your confirmation. We do not sell personal information and we do not pass it to anyone for their own marketing. Cookies and tracking The site sets a small number of cookies to keep your cart working. Analytics and advertising tags are different: they load only after you accept cookies, and you can change that at any time using the cookie settings link in the footer. See the cookie policy for the detail. Email Order confirmations and delivery updates are transactional: you get them because you bought something. We send marketing email only to people who have asked for it, every marketing message carries an unsubscribe link, and unsubscribing takes effect immediately. That is what the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 require, and it is also how we would want to be treated. How long we keep it Order records are kept for as long as Irish tax and business record-keeping law requires. Contact form messages are kept while they are useful for supporting you and then deleted. Analytics data is held according to the retention setting on the analytics property and is not tied to your name. Your rights You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. Email theteam@silkpillowcase.irish and we will respond within a reasonable time. Complaints If you think we have mishandled your personal information, tell us first and give us a chance to fix it. If you are not satisfied with how we handle the complaint, you can take it to the Data Protection Commission at dataprotection.ie. Overseas storage Some of the services we use to run this store, including hosting, email delivery and analytics, store data on servers outside Ireland. Where that happens we use established providers who are contractually required to protect the information they hold for us.",
    "url": "https://silkpillowcase.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Flair Silk Company Ireland.",
    "content": "Terms and conditions Last updated 25 August 2026. These are the terms you agree to by using this site and by ordering from it. If you do not agree with them, do not order. Who you are contracting with Flair Silk Company Ireland, a division of Caruso Consulting Co Ltd, Block D, Iveagh Court, Harcourt Road, Dublin 2, D02, Ireland. Contact: theteam@silkpillowcase.irish . Prices All prices are in euro. The price shown is the price charged. The price shown on the product page is the price charged. Delivery is shown separately at checkout before you pay. We may change prices at any time, but the price that applies to your order is the one displayed when you placed it. Orders Placing an order is an offer to buy. We accept it when we dispatch the goods, and until then we may decline it, for example where an item is out of stock, where a price or description was obviously wrong, or where we cannot deliver to the address given. If we decline an order that has been paid for, we refund it in full. There is no account to create: checkout is guest only, and your order confirmation email is your record of the order. Product information We describe every product as accurately as we can, and in particular we state on each product page whether it is silk or a satin weave in polyester, microfibre or viscose. Colours can look different between screens. Where we do not publish a figure, the page says so rather than estimating one; if a detail matters to your decision, ask us before you order. Delivery We deliver within Ireland only. Delivery is free on orders of €60 or more, and otherwise Express Delivery at €25. Allow 5 to 7 days in transit after a 24 to 48 hour handling time. Delivery times are estimates rather than guarantees, but goods that do not arrive within the agreed time, or within 30 days where no time was agreed, are our problem to resolve under the Consumer Rights Act 2022. Full detail on the shipping page . Cancellations, returns and refunds An order can be cancelled until it ships, at no charge. After that, our change of mind policy gives you 15 days from purchase on an unused item in its original packaging. Full detail, including what happens when something is faulty or wrong, is on the refunds and returns page . Your statutory rights Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Consumer Rights Act 2022. Our goods come with guarantees that cannot be excluded: they must be of acceptable quality, fit for their purpose and match their description. Where they are not, you are entitled to a repair, a replacement or a refund, and to compensation for other reasonably foreseeable loss. Using this website Do not upload or transmit anything through this site that contains malicious code, that is defamatory, obscene or discriminatory, or that infringes someone else's intellectual property. The content of this site, including its text, images and layout, belongs to us or to our suppliers and may not be copied for commercial use without permission. Liability Subject always to the statutory rights above, and to the extent the law allows, our liability arising from an order is limited to resupplying the goods or paying the cost of having them resupplied. See the limited liability and indemnity page. Changes and governing law We may update these terms. The version on this page when you order is the one that applies to that order. These terms are governed by the law of Ireland, and the Irish courts have jurisdiction, which does not affect any right you have to bring a matter in your own state or territory.",
    "url": "https://silkpillowcase.irish/terms-and-conditions/"
  }
}