Refunds and returns

Last updated 8 November 2026.

Our 15-day change-of-mind policy

Contact us within 15 days after delivery to return an unused item in its original packaging, with proof of purchase from this website. Personalised embroidery is excluded from change-of-mind returns. You pay the return postage; we charge no restocking, handling or cancellation fees.

This voluntary policy is additional to your statutory rights below. Its unused-item and packaging conditions do not restrict your statutory right to inspect goods or your rights when goods are faulty.

How to return an item

Email theteam@silkpillowcase.irish with your order number and the item you wish to return. We will help with the return instructions; statutory cancellation does not depend on our approval.

Postal return address:
Flair Silk Company Ireland
Block D, Iveagh Court
Harcourt Road
Dublin 2
D02 R640
Ireland

Pack the item securely and retain your proof of postage. For a change-of-mind return, you arrange and pay for the return delivery. If we supplied a faulty, damaged or incorrect item, contact us so we can arrange the return at our cost.

Your statutory 14-day right to cancel

For most online goods purchases, Irish law gives you 14 days from delivery to tell us you are cancelling, without giving a reason. Email us with your order number. You then have a further 14 days to send the goods back.

We refund the amount paid for the returned goods and the basic outbound delivery charge when you cancel the whole order. Any extra cost for choosing express over our basic delivery service is not refundable under this cancellation right. Refunds are due within 14 days of your cancellation notice; we may withhold the refund until we receive the goods or evidence that you sent them back, whichever is earlier. You pay only the direct return cost. You may inspect goods as you would in a shop; any deduction for diminished value must relate only to handling beyond that necessary inspection.

Goods personalised to your specification, including an embroidered pillowcase, are excluded from this change-of-mind cancellation right. This does not affect your rights if personalised goods are faulty or not as described.

Faulty, damaged or incorrect goods

The Consumer Rights Act 2022 applies independently of our voluntary return window. If goods do not match the contract and you exercise your short-term right within 30 days of receiving them, you can return them for a full refund without accepting a repair or replacement. Other statutory remedies include repair or replacement and, where the legal conditions apply, a price reduction or refund. We pay the necessary return costs. No time limit in our change-of-mind policy limits these rights.

Email your order number, a description of the problem and, if helpful, a photograph. We will arrange the appropriate remedy.

Refund processing and cancelling before dispatch

We process refunds within 24–48 hours after the returned item reaches us, using the original payment method. Store credit is offered only if you choose it. Payment providers may take additional time to show the refund; statutory refund deadlines remain unaffected.

You can cancel before dispatch at no charge. Contact us promptly: standard orders have 2 business days handling and express orders 1 business day handling. After dispatch, the cancellation and return rights above still apply.

If you need further help

Contact us first at theteam@silkpillowcase.irish. You can also read the CCPC guidance on refunds and returns. The European Commission's former online dispute resolution platform has closed.