Hand written, from the message in the checkout note field
Priced
Once per order
Extra handling
None, it happens inside the selected delivery service’s handling time
Shipping & returns
Standard delivery is €25 below €60 and free at €60 or more after discounts, with 2 business days handling plus 7 business days transit. Express is €25 at every order value, with 1 business day handling plus 3–5 business days transit. Orders dispatch from Ireland; business days are Monday–Friday excluding public holidays. Prices include VAT.
You have 15 days from delivery to change your mind on an unused item in its original packaging, with proof of purchase. This is additional to the statutory 14-day cancellation right for most online goods purchases, with a further 14 days to return them. Personalised embroidery is excluded from change-of-mind cancellation; faulty-goods rights still apply. On a cancellation you pay only the direct cost of sending the goods back. Refunds are processed 24 to 48 hours after we receive the item.
If it arrives faulty, damaged or not as described, we put it right at no cost to you under the Consumer Rights Act 2022, return postage included. Those guarantees cannot be excluded and nothing on this page limits them; where the failure is major the choice between a refund, a replacement and a repair is yours.
Wrapped By HandDone in packing, not machine sealed
Card IncludedHand written, if you give us the words
One ChargeCovers the order, not each item
No Extra DelayWrapping happens inside the usual handling time
About this product
Wrapped by the people who pack it.
The team wraps the order and writes your card by hand. Put the message in the note field at checkout and it goes in the parcel.
Add this and the team wraps the order before it ships, rather than sending it in the plain packaging everything else goes out in.
If you want a card, write the message in the note field at checkout and it is written out by hand and put in the parcel.
One charge covers the order. You do not need to add it once per item.
Wrapping happens inside the selected delivery service’s handling time, so it does not delay the parcel.
If you also want a name stitched onto a pillowcase, that is the Custom Embroidered Silk Pillowcase line, and it does add 2 to 3 days.
Most of what we sell gets bought for someone else, so this exists to save the buyer a second errand.
The card is written by the person packing the order, from the words you give us. If the note field is empty we wrap it and leave the card out rather than inventing a message.
It is one charge for the order rather than per item, so a pillowcase, a mask and a bonnet in one parcel is one wrapping charge.
Delivery is unchanged. Standard is €25 below €60 and free at €60 or more after discounts; express is €25 at every order value.
For a gift with a date attached, order early enough for the standard 9-business-day total delivery estimate rather than relying on it.
Still deciding?
Not sure yet? That is fine.
You can change your mind. You have 15 days from delivery on any unused item in its original packaging. This is additional to the statutory 14-day cancellation right for most online goods purchases, with a further 14 days to return them. Personalised embroidery is excluded from change-of-mind cancellation; faulty-goods rights still apply. On a cancellation you pay only the direct cost of sending the goods back.
If it turns up faulty, damaged or not as described, that is on us. Under the Consumer Rights Act 2022 your remedies include the short-term right to return faulty goods within 30 days for a refund, and repair, replacement, price reduction or refund where the legal conditions apply. We pay the return postage and nothing on this page limits any of it. Read the detail on our refunds and returns page, or ask us anything before you order.
Custom Gift Wrapping. This is a service add-on, not the underlying pillowcase or other physical goods. Buy those separately.
What is the stated material?
See the material specification on this page; contact us if you need a detail that is not listed..
Is satin the same thing as silk?
No. Read the material specification for the physical item. A service add-on does not change the fabric of an item bought separately.
What size or dimensions are listed?
Check the specifications and the available options on this page. If a measurement you need is missing, contact us before buying.
Which colour or option will I receive?
The option selected above the Add to Cart button is the one added to your basket. Check its name and any size before payment.
What is included?
Only the named service is included. The product itself must be bought separately.
How do I check the fit?
Compare the stated measurements with your own pillow, bed or clothing measurements as appropriate. Contact us before ordering if a fit detail is not listed.
How should I care for this item?
Follow the care instructions supplied for the selected item. Contact us if you need instructions that are not shown on this page.
Can screen colours differ from the item?
Yes. Screen settings and lighting affect how a colour appears. Use the named colour and product photographs together; contact us if a precise match matters.
Does this product promise better sleep or a medical benefit?
No. We do not promise that bedding or sleepwear treats a condition, changes skin or hair health, prevents injury, or improves sleep. Choose it for its stated material, size and design.
What safety information should I check?
Follow the manufacturer’s age, fit, care and use instructions. Contact us before purchase if instructions or suitability information you need are not available. A product description is not a safety certification.
What is the current price?
The selected listing is €9. Other options or a clearly selected multi-buy may have their own displayed price. Delivery and any discount are shown separately in the cart.
Is there a multi-buy option?
Any available options and their prices are shown on this page. No bundle is included unless you select one.
Which currency will I pay in?
Euro (EUR). Product prices include VAT. Your cart shows the delivery charge and final total before you pay.
Which payment methods are available?
Card payments through Stripe and PayPal are offered at checkout. Availability of a particular card or funding source is determined by the payment provider.
Who operates this store?
Flair Silk Company Ireland is operated by Caruso Consulting Co Ltd. Contact and address details are in the site footer and contact page.
Why might the payment page say Buy Factory Direct?
Payments are collected by Buy Factory Direct Pty Ltd, owned by Caruso Consulting Co Ltd. Stripe or PayPal may display Buy Factory Direct at checkout for the same order.
Where do orders dispatch from?
Ireland. This store delivers to addresses in Ireland only.
How much is standard delivery?
€25 when the goods subtotal after discounts is below €60; free at €60 or more.
How long does standard delivery take?
2 business days handling plus 7 business days transit, approximately 9 business days total. Business days are Monday–Friday excluding public holidays. Embroidery adds 2–3 days before dispatch.
How much is express delivery and how long does it take?
€25 at every order value, with 1 business day handling plus 3–5 business days transit, approximately 4–6 business days total. Embroidery adds 2–3 days before dispatch.
Does a discount affect free standard delivery?
Yes. The €60 threshold is applied to the goods subtotal after discounts. Express remains €25 even when standard delivery is free.
Will I pay an import charge on delivery?
No additional customer import duties or customs clearance charges apply to these Ireland-dispatched orders.
How do I track the parcel?
A tracking number is emailed when the parcel ships. Items can be sent in separate packages with separate tracking numbers. Contact us if tracking or delivery needs attention.
Can I cancel before dispatch?
Contact us promptly to cancel before dispatch at no charge. Statutory cancellation rights may still apply after dispatch; personalised embroidery is excluded from change-of-mind cancellation.
What is the change-of-mind return window?
Contact us within 15 days after delivery for unused goods in original packaging with proof of purchase, except personalised embroidery. You pay return postage; there are no restocking or cancellation fees. Your statutory rights remain unaffected. See the full returns policy.
Where do I send a return?
Flair Silk Company Ireland, Block D, Iveagh Court, Harcourt Road, Dublin 2, D02 R640, Ireland. Email theteam@silkpillowcase.irish with your order number for instructions. Statutory cancellation does not depend on our approval.
What if an item is faulty or incorrect?
Contact us with your order number and details. Your Consumer Rights Act 2022 rights apply independently of the change-of-mind window, including the short-term 30-day right to return faulty goods for a refund. We pay necessary return costs.
How are refunds handled?
Refunds go to the original payment method; store credit is optional. We process them within 24–48 hours of receiving the returned item, without limiting statutory deadlines. See the full policy for statutory cancellation and delivery refunds.
How can I ask a question before ordering?
Email theteam@silkpillowcase.irish or use the contact details in the footer. Tell us the item, selected option and the detail you need checked.
The complete guide
Sending silk as a gift
2 min readFlair Silk Company
Wrapping is one charge, embroidery is per case
Gift wrapping covers the whole order. Embroidery is charged for each pillowcase you want stitched, and it is the only thing here that adds days to the handling time.
Write the card message at checkout
The note field on the checkout page is where the card message comes from. It is written out by hand. If you leave it blank the parcel is still wrapped, just without a card.
Order for the window, not the day
Standard delivery is €25 below €60 and free at €60 or more after discounts, with 2 business days handling plus 7 business days transit. Express is €25 at every order value, with 1 business day handling plus 3–5 business days transit. Orders dispatch from Ireland; business days are Monday–Friday excluding public holidays. Add the 2 to 3 days if you are having something embroidered, and give yourself a week's margin on anything with a date on it.
What is safe to guess and what is not
Colour is safe: silver and white suit almost any bedroom, and lavender and pink are the two most often bought as gifts. Pillow size is not a guess worth making if you can check, because these cases fit a standard Irish pillow and not a king.
Tell us what you want it to do and how you do laundry, and we will tell you whether the silk or the satin is the better spend. Free standard delivery across Ireland on orders of €60 or more.
Custom Gift Wrapping sold by Flair Silk Company at silkpillowcase.irish. A SERVICE line, not a product: the team gift wraps the order during packing and includes a hand written card if a message is entered in the note field at checkout. Charged once per order rather than per item, and it adds no extra time to the selected delivery service’s handling. Separate from the Custom Embroidered Silk Pillowcase line, which stitches a name onto a pillowcase and does add 2 to 3 days. The price shown is the price charged. Standard delivery is €25 below €60 and free at €60 or more after discounts, with 2 business days handling plus 7 business days transit. Express is €25 at every order value, with 1 business day handling plus 3–5 business days transit. Orders dispatch from Ireland; business days are Monday–Friday excluding public holidays.
