Shipping and delivery
Last updated 25 September 2026.
Where we deliver
Ireland only. We do not ship overseas from this store. Flair Silk sells in other countries under the same brand, and if you are outside Ireland one of those stores will be the right place rather than this one.
We deliver everywhere in Ireland, including Dublin, Cork, Limerick, Galway, Waterford, Drogheda, Dundalk, Swords, Bray, Navan.
What delivery costs
- Free on orders of €60 or more.
- Express Delivery at €25 below that threshold. It is the only method offered under €60.
- Express Delivery is also available above the threshold, as a paid upgrade, at the same €25.
The threshold is applied at checkout on the order value. You do not need to ask for it.
Every price on this site includes VAT, so the figure on the product page is the figure you pay.
How long it takes
Allow 5 to 7 days in transit anywhere in Ireland. That is on top of a 24 to 48 hour handling time while the order is picked and packed.
An embroidered pillowcase adds a further 2 to 3 days before the parcel ships, because the stitching is done first.
Delivery time varies by location, and a remote address will sit at the longer end of that window.
Customs and import charges
Some orders are sent directly from our facility in Thailand by DHL Express, which takes about 7 days. When that happens, customs in Ireland may charge import taxes, duties or a clearance fee when the parcel arrives.
These charges are not part of the price or the delivery cost you pay us, and we do not set them. They are paid by the person receiving the parcel, usually to DHL before delivery. We also show this note in your cart before you pay.
If DHL contacts you about a charge and you are not sure it is genuine, email us at theteam@silkpillowcase.irish and we will check it with you.
Tracking
You get an email with a tracking number as soon as your order ships. If it has not arrived, check the junk folder first, then email us with your order number.
For logistical reasons items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake, and it is worth checking whether part of an order has already landed before reporting it missing.
If something goes wrong
Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked as complete that is not on your doorstep: email theteam@silkpillowcase.irish with the order number and we will chase the courier. Under the Consumer Rights Act 2022 goods that do not arrive within the agreed time, or within 30 days where no time was agreed, are our problem to fix, not yours.
Who you are dealing with
Flair Silk Company Ireland, a division of Caruso Consulting Co Ltd, Block D, Iveagh Court, Harcourt Road, Dublin 2, D02, Ireland. Email theteam@silkpillowcase.irish.