Standard delivery is €25 below €60 and free at €60 or more after discounts, with 2 business days handling plus 7 business days transit. Express is €25 at every order value, with 1 business day handling plus 3–5 business days transit. Orders dispatch from Ireland; business days are Monday–Friday excluding public holidays. Prices include VAT.
You have 15 days from delivery to change your mind on an unused item in its original packaging, with proof of purchase. This is additional to the statutory 14-day cancellation right for most online goods purchases, with a further 14 days to return them. Personalised embroidery is excluded from change-of-mind cancellation; faulty-goods rights still apply. On a cancellation you pay only the direct cost of sending the goods back. Refunds are processed 24 to 48 hours after we receive the item.
If it arrives faulty, damaged or not as described, we put it right at no cost to you under the Consumer Rights Act 2022, return postage included. Those guarantees cannot be excluded and nothing on this page limits them; where the failure is major the choice between a refund, a replacement and a repair is yours.
Once embroidered, wash exactly as you would the pillowcase: cold water, enzyme-free detergent, no bleach, air dry out of direct sun. Turn it inside out so the stitching is not what rubs in the machine.
Embroidery OnlyThe pillowcase itself is a separate line
Any NamePut the wording in the order note at checkout
Add 2 To 3 DaysStitching happens before the parcel ships
Per PillowcaseOne charge for each case you want stitched
About this product
Embroidery only. Buy the pillowcase separately.
This line pays for a name embroidered onto a silk pillowcase you are ordering at the same time. It is not a pillowcase, and on its own it will arrive as nothing.
This is a service line, not a product. It pays for a name stitched onto a silk pillowcase, and it needs a pillowcase in the same order to be stitched onto.
Add the pillowcase you want, add this line once for each case you want embroidered, and put the wording in the note field at checkout.
Embroidery adds 2 to 3 days to the handling time, so allow for it if the parcel is a gift with a date attached.
It cannot be undone, so an embroidered case is not returnable on a change of mind. Everything else about the returns policy is unchanged.
If you want the parcel wrapped as well, add Custom Gift Wrapping.
Personalising something makes it a gift rather than a purchase, and on a pillowcase a name is about as far as it should go: it is going to be seen every night for years.
Because the stitching is permanent, this is the one line in the range that cannot come back on a change of mind. Check the spelling in the note field twice. We stitch exactly what is written there.
It is priced per pillowcase. Two cases means adding this line twice.
The stitching is done before the parcel ships, which is where the extra 2 to 3 days goes. Standard handling is 2 business days; express handling is 1 business day.
Once it is stitched, care does not change: cold water, no enzymes, no bleach, no dryer. Turn the case inside out so the machine works on the outside of the fabric rather than on the thread.
Still deciding?
Not sure yet? That is fine.
You can change your mind. You have 15 days from delivery on any unused item in its original packaging. This is additional to the statutory 14-day cancellation right for most online goods purchases, with a further 14 days to return them. Personalised embroidery is excluded from change-of-mind cancellation; faulty-goods rights still apply. On a cancellation you pay only the direct cost of sending the goods back.
If it turns up faulty, damaged or not as described, that is on us. Under the Consumer Rights Act 2022 your remedies include the short-term right to return faulty goods within 30 days for a refund, and repair, replacement, price reduction or refund where the legal conditions apply. We pay the return postage and nothing on this page limits any of it. Read the detail on our refunds and returns page, or ask us anything before you order.
Custom Embroidered Silk Pillowcase. This is a service add-on, not the underlying pillowcase or other physical goods. Buy those separately.
What is the stated material?
Embroidery thread on mulberry silk.
Is satin the same thing as silk?
No. Silk is a fibre; satin is a weave. This listing states Embroidery thread on mulberry silk. Other satin products on this site may use synthetic fibres.
What size or dimensions are listed?
Check the specifications and the available options on this page. If a measurement you need is missing, contact us before buying.
Which colour or option will I receive?
The option selected above the Add to Cart button is the one added to your basket. Check its name and any size before payment.
What is included?
Only the named service is included. The product itself must be bought separately.
How do I check the fit?
Compare the stated measurements with your own pillow, bed or clothing measurements as appropriate. Contact us before ordering if a fit detail is not listed.
How should I care for this item?
Follow the care instructions supplied for the selected item. Contact us if you need instructions that are not shown on this page.
Can screen colours differ from the item?
Yes. Screen settings and lighting affect how a colour appears. Use the named colour and product photographs together; contact us if a precise match matters.
Does this product promise better sleep or a medical benefit?
No. We do not promise that bedding or sleepwear treats a condition, changes skin or hair health, prevents injury, or improves sleep. Choose it for its stated material, size and design.
What safety information should I check?
Follow the manufacturer’s age, fit, care and use instructions. Contact us before purchase if instructions or suitability information you need are not available. A product description is not a safety certification.
What is the current price?
The selected listing is €9. Other options or a clearly selected multi-buy may have their own displayed price. Delivery and any discount are shown separately in the cart.
Is there a multi-buy option?
Any available options and their prices are shown on this page. No bundle is included unless you select one.
Which currency will I pay in?
Euro (EUR). Product prices include VAT. Your cart shows the delivery charge and final total before you pay.
Which payment methods are available?
Card payments through Stripe and PayPal are offered at checkout. Availability of a particular card or funding source is determined by the payment provider.
Who operates this store?
Flair Silk Company Ireland is operated by Caruso Consulting Co Ltd. Contact and address details are in the site footer and contact page.
Why might the payment page say Buy Factory Direct?
Payments are collected by Buy Factory Direct Pty Ltd, owned by Caruso Consulting Co Ltd. Stripe or PayPal may display Buy Factory Direct at checkout for the same order.
Where do orders dispatch from?
Ireland. This store delivers to addresses in Ireland only.
How much is standard delivery?
€25 when the goods subtotal after discounts is below €60; free at €60 or more.
How long does standard delivery take?
2 business days handling plus 7 business days transit, approximately 9 business days total. Business days are Monday–Friday excluding public holidays. Embroidery adds 2–3 days before dispatch.
How much is express delivery and how long does it take?
€25 at every order value, with 1 business day handling plus 3–5 business days transit, approximately 4–6 business days total. Embroidery adds 2–3 days before dispatch.
Does a discount affect free standard delivery?
Yes. The €60 threshold is applied to the goods subtotal after discounts. Express remains €25 even when standard delivery is free.
Will I pay an import charge on delivery?
No additional customer import duties or customs clearance charges apply to these Ireland-dispatched orders.
How do I track the parcel?
A tracking number is emailed when the parcel ships. Items can be sent in separate packages with separate tracking numbers. Contact us if tracking or delivery needs attention.
Can I cancel before dispatch?
Contact us promptly to cancel before dispatch at no charge. Statutory cancellation rights may still apply after dispatch; personalised embroidery is excluded from change-of-mind cancellation.
What is the change-of-mind return window?
Contact us within 15 days after delivery for unused goods in original packaging with proof of purchase, except personalised embroidery. You pay return postage; there are no restocking or cancellation fees. Your statutory rights remain unaffected. See the full returns policy.
Where do I send a return?
Flair Silk Company Ireland, Block D, Iveagh Court, Harcourt Road, Dublin 2, D02 R640, Ireland. Email theteam@silkpillowcase.irish with your order number for instructions. Statutory cancellation does not depend on our approval.
What if an item is faulty or incorrect?
Contact us with your order number and details. Your Consumer Rights Act 2022 rights apply independently of the change-of-mind window, including the short-term 30-day right to return faulty goods for a refund. We pay necessary return costs.
How are refunds handled?
Refunds go to the original payment method; store credit is optional. We process them within 24–48 hours of receiving the returned item, without limiting statutory deadlines. See the full policy for statutory cancellation and delivery refunds.
How can I ask a question before ordering?
Email theteam@silkpillowcase.irish or use the contact details in the footer. Tell us the item, selected option and the detail you need checked.
The complete guide
Getting a monogram right the first time
3 min readFlair Silk Company
It is stitched exactly as you type it
The wording you put in the note field at checkout is what goes on the case, capital letters and all. That is deliberate: guessing at someone's preferred form of their own name is worse than following the brief. Read it back before you pay.
One line per case
The charge is per pillowcase. If you are having a pair done, add it twice and say in the note which name goes on which.
Allow the extra days
Standard handling is 2 business days; express handling is 1 business day. Embroidery adds 2 to 3 days before that clock starts. For a gift with a date on it, order the week before rather than the day before.
It is permanent, so it is final
An embroidered case is not returnable on a change of mind. That is the one place our returns policy differs from the rest of the range, and it is because the case cannot be sold to anyone else. If the stitching is wrong or faulty, that is our problem and the statutory rights apply as they do to everything else.
Tell us what you want it to do and how you do laundry, and we will tell you whether the silk or the satin is the better spend. Free standard delivery across Ireland on orders of €60 or more.
Custom Embroidered Silk Pillowcase sold by Flair Silk Company at silkpillowcase.irish. This is a SERVICE line, not a pillowcase: it pays for a name embroidered onto a silk pillowcase bought in the same order, priced per pillowcase. The wording is entered in the note field at checkout. Embroidery adds 2 to 3 days before dispatch, in addition to the selected delivery service’s handling time. Because the stitching is permanent, an embroidered pillowcase cannot be returned on a change of mind; the Consumer Rights Act 2022 guarantees for faulty or misdescribed goods are unaffected. The price shown is the price charged. Standard delivery is €25 below €60 and free at €60 or more after discounts, with 2 business days handling plus 7 business days transit. Express is €25 at every order value, with 1 business day handling plus 3–5 business days transit. Orders dispatch from Ireland; business days are Monday–Friday excluding public holidays.
