Contact us
Questions about which fabric suits you, your order or your delivery? We are happy to help.
A person on our team answers this, seven days a week, and usually within one business day. If you are choosing between the mulberry silk and the polyester satin, tell us how you do laundry and we will give you a straight answer.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameFlair Silk Company, a division of Caruso Consulting Co Ltd
- Ireland administration and returnsBlock D, Iveagh Court, Harcourt Road, Dublin 2, D02 R640, Ireland
- Registered addressSuite 46, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@silkpillowcase.irish
Orders over €60 ship free with tracked delivery (a flat €25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
Is everything in this store silk?
No. Some products are mulberry silk; other listings are polyester, microfibre or viscose satin. Read the selected product’s material specification.
Where do orders dispatch from?
Ireland. This website delivers to addresses in Ireland only.
How much is delivery?
Standard is €25 below €60 and free at €60 or more after discounts. Express is €25 at every order value.
How long does delivery take?
Standard is 2 business days handling plus 7 business days transit. Express is 1 business day handling plus 3–5 business days transit. Business days are Monday–Friday excluding public holidays; embroidery adds 2–3 days before dispatch.
What is the return policy?
15-day change-of-mind returns after delivery for unused goods in original packaging, except personalised embroidery. Customers pay return postage; there are no restocking or cancellation fees. Statutory cancellation and faulty-goods rights remain unaffected. See the full returns policy.
How do I contact the store?
Email theteam@silkpillowcase.irish. Include the item or order number so we can help with the correct listing.
Who operates the store and collects payment?
Caruso Consulting Co Ltd operates Flair Silk Company Ireland. Payments are collected by its subsidiary Buy Factory Direct Pty Ltd; Stripe and PayPal may display Buy Factory Direct.
Does the store promise health or sleep outcomes?
No. Choose products by their stated material, fit, dimensions and care requirements. Bedding and sleepwear are not sold as medical treatments or promises of better sleep.