Tracked delivery anywhere in Ireland. Free on orders of €60 or more; below that the only method offered is Express Delivery at €25, which is also available above the threshold as a paid upgrade. Allow 5 to 7 days, after a 24 to 48 hour handling time. We ship within Ireland only, and every price includes VAT.
You have 15 days from purchase to change your mind on an unused item in its original packaging, with proof of purchase. That sits on top of the 14 day right to cancel that Irish law gives you on anything bought online. On a cancellation you pay only the direct cost of sending the goods back. Refunds are processed 24 to 48 hours after we receive the item.
If it arrives faulty, damaged or not as described, we put it right at no cost to you under the Consumer Rights Act 2022, return postage included. Those guarantees cannot be excluded and nothing on this page limits them; where the failure is major the choice between a refund, a replacement and a repair is yours.
Once embroidered, wash exactly as you would the pillowcase: cold water, enzyme-free detergent, no bleach, air dry out of direct sun. Turn it inside out so the stitching is not what rubs in the machine.
Embroidery OnlyThe pillowcase itself is a separate line
Any NamePut the wording in the order note at checkout
Add 2 To 3 DaysStitching happens before the parcel ships
Per PillowcaseOne charge for each case you want stitched
About this product
Embroidery only. Buy the pillowcase separately.
This line pays for a name embroidered onto a silk pillowcase you are ordering at the same time. It is not a pillowcase, and on its own it will arrive as nothing.
This is a service line, not a product. It pays for a name stitched onto a silk pillowcase, and it needs a pillowcase in the same order to be stitched onto.
Add the pillowcase you want, add this line once for each case you want embroidered, and put the wording in the note field at checkout.
Embroidery adds 2 to 3 days to the handling time, so allow for it if the parcel is a gift with a date attached.
It cannot be undone, so an embroidered case is not returnable on a change of mind. Everything else about the returns policy is unchanged.
If you want the parcel wrapped as well, add Custom Gift Wrapping.
Personalising something makes it a gift rather than a purchase, and on a pillowcase a name is about as far as it should go: it is going to be seen every night for years.
Because the stitching is permanent, this is the one line in the range that cannot come back on a change of mind. Check the spelling in the note field twice. We stitch exactly what is written there.
It is priced per pillowcase. Two cases means adding this line twice.
The stitching is done before the parcel ships, which is where the extra 2 to 3 days goes. Ordinary orders leave in 24 to 48 hours.
Once it is stitched, care does not change: cold water, no enzymes, no bleach, no dryer. Turn the case inside out so the machine works on the outside of the fabric rather than on the thread.
Still deciding?
Not sure yet? That is fine.
You can change your mind. You have 15 days from purchase on any unused item in its original packaging. That sits on top of the 14 day right to cancel that Irish law gives you on anything bought online. On a cancellation you pay only the direct cost of sending the goods back.
If it turns up faulty, damaged or not as described, that is on us. Under the Consumer Rights Act 2022 you are entitled to a repair or a replacement first, and to a price reduction or your money back where that does not put things right. We pay the return postage and nothing on this page limits any of it. Read the detail on our refunds and returns page, or ask us anything before you order.
A service. It is a charge for work done on an order, not something that arrives on its own. Ordered by itself it would arrive as nothing.
Do I add this as well as the item, or instead of it?
As well. Add the pillowcase, robe or set you actually want, then add this line to the same order.
Does it change my delivery cost?
No. Delivery is worked out on the order value: free at €60 or more, otherwise Express Delivery at €25.
Does the price include VAT?
Yes. Every price on this site includes VAT.
Can I add it after I have already ordered?
Sometimes, if the order has not been packed yet. Most orders ship within 24 hours, so email us straight away with your order number and we will tell you either way.
Where do I put my message or wording?
In the note field on the checkout page. That is the only place we read it from, so anything typed elsewhere will not reach the packer.
What if I leave the note field blank?
The order still goes out. For gift wrapping it is wrapped without a card; for embroidery we will email you and ask, which delays the parcel.
Can I send it straight to the recipient?
Yes. Put their address as the delivery address at checkout. There is no invoice or price in the parcel.
Will the recipient see what it cost?
No. Nothing showing a price goes in the box.
Can I order this for more than one item?
Gift wrapping is charged once for the whole order. Embroidery is charged for each pillowcase you want stitched, so add it once per case.
How long will the whole order take?
Handling is 24 to 48 hours, then 5 to 7 days in transit anywhere in Ireland. Embroidery adds a further 2 to 3 days before dispatch.
Do you deliver outside Ireland?
No. This store ships within Ireland only.
Can I cancel it?
An order can be cancelled until it ships, at no charge. Contact us within about 12 hours, because most orders ship within 24.
What if the wrapping or the stitching is not right?
Tell us. That is a statutory right matter under the Consumer Rights Act 2022 rather than a change of mind return, so there is no handling charge and you do not pay return postage.
Is there a discount code?
valued-customer takes 15 per cent off at checkout.
Who do I email about it?
theteam@silkpillowcase.irish. A person answers, seven days a week.
Exactly what gets stitched?
The wording you type into the note field at checkout, as you type it, capital letters and all. We do not correct or reformat a name.
How many characters can I have?
A first name, a pair of names or a short phrase. If what you want is longer than that, email us before ordering and we will tell you whether it fits.
Which products can be embroidered?
The silk and satin pillowcases. Sheets, sleepwear and accessories are not embroidered.
Where on the pillowcase does it go?
On the case, positioned by the person doing the stitching so it sits neatly for that colour and size. If you have a preference, say so in the note.
What colour is the thread?
Chosen to sit well against the pillowcase colour you ordered. If you want a specific colour, ask in the note and we will tell you whether we have it before we stitch.
Can I return an embroidered pillowcase if I change my mind?
No, and this is the one exception in our returns policy. The stitching is permanent and the case cannot be sold to anyone else. If it is faulty or the stitching is wrong, that is our problem and the statutory rights apply as normal.
Can I have two different names on two cases?
Yes. Add the embroidery line twice and say in the note which name goes on which case.
Does embroidery change how I wash it?
No, but turn the case inside out so the machine works on the outside of the fabric rather than on the thread. Otherwise it is the usual silk routine: cold water, no enzymes, no bleach, no dryer.
Will the stitching pull the silk?
Not in normal use. It is stitched for a garment that gets washed, and the thread sits in the fabric rather than through a single point.
Can I see it before it ships?
No, there is no proof stage. That is why we ask you to read the wording back before you pay.
Is it done in Ireland?
We do not publish where the stitching is done, so we will not claim it. If it matters to your decision, ask us before you order.
Can I have a date or initials rather than a name?
Yes. Anything you can type in the note field is what gets stitched.
Is it worth it on the satin pillowcase as well as the silk one?
It stitches the same on either. The satin case costs about a third of the silk one, so the embroidery is a larger share of what you pay.
Can I add it to a gift-wrapped order?
Yes, and most people do. Add both lines; the wrapping is charged once for the order and the embroidery once per case.
The complete guide
Getting a monogram right the first time
3 min readFlair Silk Company
It is stitched exactly as you type it
The wording you put in the note field at checkout is what goes on the case, capital letters and all. That is deliberate: guessing at someone's preferred form of their own name is worse than following the brief. Read it back before you pay.
One line per case
The charge is per pillowcase. If you are having a pair done, add it twice and say in the note which name goes on which.
Allow the extra days
Ordinary orders leave within 24 to 48 hours. Embroidery adds 2 to 3 days before that clock starts. For a gift with a date on it, order the week before rather than the day before.
It is permanent, so it is final
An embroidered case is not returnable on a change of mind. That is the one place our returns policy differs from the rest of the range, and it is because the case cannot be sold to anyone else. If the stitching is wrong or faulty, that is our problem and the statutory rights apply as they do to everything else.
Tell us what you want it to do and how you do laundry, and we will tell you whether the silk or the satin is the better spend. Free delivery across Ireland on orders over €60.
Custom Embroidered Silk Pillowcase sold by Flair Silk Company at silkpillowcase.irish. This is a SERVICE line, not a pillowcase: it pays for a name embroidered onto a silk pillowcase bought in the same order, priced per pillowcase. The wording is entered in the note field at checkout. Embroidery adds 2 to 3 days to the usual 24 to 48 hour handling time. Because the stitching is permanent, an embroidered pillowcase cannot be returned on a change of mind; the Consumer Rights Act 2022 guarantees for faulty or misdescribed goods are unaffected. The price shown is the price charged. Delivery is Ireland wide, free over EUR 90, otherwise Express Delivery at EUR 25.
